This Privacy Policy explains how we collect, store, use and protect personal information about you when you access www.Flaryturtle.com (the “Website”), shop with us in store or otherwise provide us with your personal data, including through our social media platforms. This website is owned by Flary Turtle Limited and operated by FLARY TURTLE LLC. If you use our services or the website, FLARY TURTLE LLC Kuwait is the controller of your personal data.
This notice should also be read in conjunction with and form part of all our website terms and conditions.
WHO ARE WE?
When we refer to “Flary Turtle”, or “we”, “us” or “our” in this Privacy Policy, we are talking about FLARY TURTLE LLC KUWAIT.
HOW WE USE YOUR INFORMATION
The following sections describe why we use your information, why we do it and what enables us to do so legally:
WHEN YOU VISIT OUR WEBSITE OR CONTACT US DIRECTLY, WE COLLECT THE FOLLOWING INFORMATION:
- Contact information and personal identifiers, such as your name, address, email address, phone number, and username or social media username.
- We will also log your IP address if you contact us via website chat and your social media account information when contacting us via our social media channels.
- Device identifiers, such as information about your device such as your MAC address, IP address, or other online identifier.
- Demographic information, such as age, sex and gender (some of which may be protected by applicable law).
- Physical characteristics, such as hair type and color, skin type, and eye color.
- Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.
- Payment information, such as payment method and payment card information (including payment card number, expiration date, shipping address, and billing address).
- Identity verification information, such as accounts and other authentication information (such as passwords).
- Online or network activity information, such as information about your interaction with our website, digital properties and advertisements, information about your browsing and search history on our website, and information about log files, including but not limited to browser type, web pages visited, and other electronic network activity.
- Audio and visual information, such as recordings of your voice when you call our customer service and when you use our Flary Turtle virtual consultation.
- Medical and health information, such as skincare concerns, diagnoses, and medical history (if you choose to voluntarily provide this information during our virtual counseling process), however, we do not keep any records of this information. We only keep your contact details and the subject of the consultation.
- Professional or employment-related information, such as your resume information, work history, education, and professional licenses or certifications.
- User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses and comments).
- Inferences drawn or created based on any of the information identified above.
FOR MARKETING AND CUSTOMER ADVICE PURPOSES
We use your information for customer outreach and marketing purposes. In some cases we will purchase information from third parties, but this is generally aggregated data and does not normally identify you directly. We will also keep a record of your social media account name and the information you make available to us through your social media account settings when you link your social media account to ours, send us messages, like or by following a page, tagging us in a post or commenting on our posts.
PERSONALIZE YOUR DIGITAL EXPERIENCE
Sometimes we use your personal data such as browsing history, user name and purchases to personalize our websites, online media and communications so that they are more relevant to you. you, giving you a better online experience. To do this, we use cookies and, where applicable, information we have collected about you from other interactions (for example, the products you buy or browse or the links you click on) or other sources (for example,Flary Turtle VIP Membership, including any clubs you are a member of). For example, we may greet you by name, show you search results that reflect the things you are most interested in, and show you content more relevant to you and things in which you have previously expressed interest.
Personalization, I can’t participate and what should I do? Yes, but we think your online experience will be less personal and less relevant to you. The content and search results you see will be general rather than related to your interests.Personalizing your online experience does not affect the marketing options you have selected, it is about providing you with personalized service based on your needs. If you have an account, you can email the contact details below with your request. If you are not a registered customer, the information in our cookies may be used to select content that we believe will be most relevant to you. To avoid this, you can delete your cookies.
When we process information on the basis that it is important for us as a business to do so, we will also consider your interests.We will assess our business interests against yours to ensure that they are sufficiently balanced. You can contact us for more information on this.
HOW WE PROTECT YOUR INFORMATION
We take great care to ensure the security of our websites and your personal information. To ensure the security of your information, we use technical security measures such as encryption, access controls, firewalls and logging, as well as organizational security controls such as security policies and procedures, employee awareness training and third-party vendor assessments.
To take full advantage of all security features, you must be using an up-to-date browser.To further ensure the security of your personal information, please note that we will never ask a customer to confirm their debit or credit card details via email.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We will always conduct a full review of our vendors’ processes and procedures, including our data archiving solutions. our business to operate.
We may share your information externally with our main service providers when necessary for the operation of our business. These include, for example, companies that help us provide our websites, prepare and pack orders, make deliveries, print documents or provide customer support services.
In connection with a sale or commercial transaction. If we decide to sell, buy, merge or reorganize our business in certain countries, this may involve disclosing personal data to potential or actual buyers and their advisers or receiving personal data from sellers and their advisers. .
We may need to share personal data to protect against fraudulent claims and to manage insurance and legal claims.
We may share personal data to help our IT systems providers keep our systems secure. Each of the external companies we work with have been selected by us for their ability to provide what we need based on our specific requests, including their ability to handle sensitive data (such as your personal information) in a secure manner and appropriate.
We may share personal data when we receive requests for information from government departments, police and other law enforcement agencies. If this happens and there is a proper legal basis to provide your personal information, we will provide it to the organization requesting it.
We may share your information with other partners when we have your consent to do so.
AUTOMATED PROCESSING OF YOUR DATA
Your personal data may be processed with automated methods to understand which Flary Turtle store you usually shop at, whether or not you have made purchases recently, and what products you are purchasing or which you may be interested in in the future. This data may include things like your age, gender, purchase history or preferences.When your personal data is processed in this way, it is used in summary business reports (by which we mean anonymized and aggregated) or to personalize news, offers and promotions that we think you will find most relevant. For example, to notify you of a promotion, event or product launch at a store where you are shopping. This processing may determine whether or not you are included in promotions or personalized offers, or whether you are notified of Flary Turtle news, events or product launches.
CHILDREN’S PRIVACY
Flary Turtle products and services are not intended for use by children. If you are under the age of majority in your place of residence, you may use Flary Turtle products and services only with the consent or under the supervision of your parent or legal guardian.We may ask a User to verify their date of birth before collecting personal information from them. If the User is under 13, the Service will be blocked or redirected to a parental authorization procedure. If we learn that a child under 13 has provided personal data to or through the products or services without first receiving verified parental consent, we will delete that personal data. If you believe we have collected information from a child under 13, please contact us.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal data for various purposes and for various periods of time. The general guidelines for how long we retain personal data are based on what is necessary and proportionate in our business, taking into account how and why we collect it, and with particular reference to any legal obligations that apply. apply to our business.
Where there is no legally defined data retention period, we will retain your information for a period of time based on relevant industry standards.
Where there is no relevant industry standard, we will use a time frame that allows us to serve you as a customer, but also ensures that we do not retain your personal information longer than necessary.
In certain circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for regulatory or statistical purposes, in which case we may use this information indefinitely without notice.• All personal data will be retained in accordance with our retention policy.
YOUR RIGHTS
• You can ask us for a copy of the personal information we hold about you.
• You can ask us how we collect, share and use your personal information.
• You can ask us to update and correct your personal data.
• You can ask us to limit the processing of your personal data in certain circumstances.
• You can object to the processing carried out where we have decided that it is important for us as a company (legitimate interests).
• In certain circumstances, you can ask us to delete your personal information.
• You have the right to move your information (your right to portability). If you have provided information in a structured, commonly used, machine-readable format, we may share a digital copy of your information directly with you or with another organization.
• You can object to any automated decision-making, including profiling, where the decision has a legal or significant impact on you.
• You have the right to request access to your personal information.
• You can change your mind wherever you give us your consent and withdraw that consent, for example for direct marketing. You can exercise any of these rights by completing a request on our Privacy Portal or by contacting our Privacy Officer in writing by email or post using the details set out below.
When you contact us to inquire about your information, we may ask you to identify yourself. This is to protect your information.
Our email is info@Flaryturtle.com
Our address is:
, Flary Turtle, Block No. 3, Office no. 33, Floor no. 1S, (Building No 020402. ,Governant Hawally, KUWAIT
If you would like to be removed from our email marketing (opt-out) list at any time, you can do so by clicking the “unsubscribe” link in any communication we send, you may be removed from our SMS marketing list at any time by sending a STOP text message as set out in any communication we send to you via SMS.To (i) be removed from our SMS marketing list direct mail at any time; or (ii) update your communication preferences, contact our customer service . You also have the right to lodge a complaint with a supervisory authority in your country. competent supervisory authority for your country of residence.
SALE OF PERSONAL INFORMATION
We do not sell your personal information for a fee. However, KUWAIT law may characterize our sharing of personal information with companies that provide us with services, such as companies that help us market or advertise our products and services, such as “sales”.We may “sell” or may have “sold” the following categories of personal information for compensation to the third parties listed below: and identifiers such as your name and email address. When you sign up for our loyalty or professional programs, mailing lists, or other discounts and special offers, you accept a financial incentive. You can withdraw from a financial incentive at any time by unsubscribing from our emails or closing your loyalty or professional member account. In general, we do not assign any monetary or other value to personal information.
LINKS TO THIRD-PARTY SITES
From time to time, we may provide links to other sites.This Privacy Policy only covers our website and all websites owned and controlled by us. It does not cover links to other sites or information collected by parties that own and control those sites or their use of cookies when you visit another site. This Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third party, including the third party that operates a website or service to which our Services link. The inclusion of a link on our Service Sites does not imply an endorsement of the linked site or service by us or our affiliates. We are also not responsible for the collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other application developers, application provider, social media platform provider, system provider operator, wireless service provider or device manufacturer, including with respect to personal information that you disclose to other organizations through or in connection with our social media pages or applications.
THIRD-PARTY ADVERTISING
We use third-party advertising companies to place advertisements for goods and services that may be of interest to you when you access and use our Services and other websites or online services. You may receive advertisements based on information about your access to and use of our services and other websites or online services on any of your devices, as well as information received from third parties. These companies place or recognize a unique cookie in your browser (including by using pixel tags). They also use these technologies, along with the information they collect about your online usage, to recognize you across all devices you use, such as a cell phone and laptop.
CHANGES TO THIS PRIVACY POLICY
The LAST UPDATED text at the top of this Privacy Policy indicates when it was last revised.
Flary Turtle may modify this notice at any time with or without notice. Any changes will become effective when we post the revised Privacy Policy on the home page of this site. We recommend that you check this notice from time to time to become aware of such changes. If this notice is materially changed, Flary Turtle will post a text notifying you of such change at the top of this notice and on the home page of this site for 30 days.